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New Support Ticket System Launched

As promised in our last blog about our newsletter system, we have more exciting changes at Igniting Business! We are implementing a new ticket system for all support requests regarding technology services, web solutions, and ordering of products. You can see and submit tickets on our new system here. You will be required to create a login which will allow you to easily manage your ongoing tickets, as well as view closed tickets.

Benefits of our New Support Ticket System:

  • Direct communication with Igniting Business
  • Track and manage the status of all your tickets in one central location
  • Include comments, screenshots, and other files in your ticket
  • Updates via email as your support request progresses

In order to facilitate the transition to this system, please submit all IT tech support, website updates, and ordering requests here. If we have any questions regarding your request, Igniting Business will contact you directly.

You will need to register for an account before logging in to use the system for the first time. If you have any trouble doing so, please give us a call at 573-303-0023.

We are extremely excited to offer this new support system for our current and future clients! We feel each of our clients will have better oversight of their requests, as well as real-time updates.

Please let us know if you have any questions or feedback on the system. We are constantly looking for ways to improve!

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About the author

Igniting Business

Igniting Business

For over a decade, Igniting Business has established itself as a comprehensive resource for small businesses looking to succeed and grow to the next level. Our team works with small businesses all over the nation from our headquarters in Lee’s Summit, MO (Kansas City area). Our services include the full spectrum of web design, search engine optimization (SEO), and digital marketing.

Igniting Business’ team consists of SEO, web design, and digital marketing experts. Some of our certifications and partnerships include:

Igniting Business’ team consists of SEO, web design, and digital marketing experts. Some of our certifications and partnerships include:

  • Google Partner
  • Google Ads Certified
  • Shopify Partner
  • MailChimp Experts
  • Joomla Service Provider
  • YOOtheme Pro Experts

Additionally, our staff has been featured on news outlets including Fox Business, CNBC Universal, Intuit Small Business, Yahoo News, The Kansas City Star, and more.

For more web design, marketing, and SEO tools and tips from Igniting Business, check out our resources page.

To learn more about our company and our leadership, view our full company profile.

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